Privacy Policy

1. Who We Are

REFYNE Performance provides private fitness, nutrition, behaviour and lifestyle coaching. References to "REFYNE", "we", "us" or "our" in this policy mean REFYNE Performance.

2. Information We May Collect

Depending on your interaction with REFYNE, we may collect information that you provide directly, including:

• Name, age or age range, phone number, WhatsApp number and email address.
• Fitness goals, weight-loss goals and information about work, travel, family, lifestyle and other challenges.
• Booking details, application responses, enquiry information and call notes.
• Coaching messages, check-ins, training information, meal information and adherence information.
• Progress photos, body weight, measurements and other progress information.
• Health history, laboratory information or other health-related information that coaching clients voluntarily provide.
• Payment, transaction and billing records. Full card or banking details may be collected directly by the payment provider rather than REFYNE.

Please provide only information that is relevant to your enquiry or coaching relationship.

3. Information Collected Automatically

When tracking tools are approved and enabled, we or our service providers may collect limited technical and usage information, such as browser type, device type, operating system, approximate location derived from an IP address, referring page, pages viewed, time spent, links clicked and booking or conversion activity.

This information may be collected through cookies, analytics tools, the Meta Pixel, UTM parameters, conversion tracking and similar technologies. The exact tools used may change as the website is developed.

4. Meta Pixel and Advertising Technologies

REFYNE may use the Meta Pixel and related advertising technologies to understand whether advertising leads to website visits, applications or bookings, to measure campaign performance, and to create or improve advertising audiences where permitted.

These technologies may allow advertising platforms to receive technical identifiers and information about actions taken on the website. REFYNE does not sell personal information to advertisers. Advertising technologies should be activated only after the final consent and tracking setup has been approved. You may also be able to manage advertising preferences through your browser, device or advertising platform settings.

5. How We Use Your Information

We may use personal information where reasonably necessary to:

• Respond to enquiries and provide requested information.
• Arrange calls, send booking information and assess whether coaching may be a suitable fit.
• Deliver coaching and personalise nutrition, training, behaviour and lifestyle guidance.
• Provide accountability, review check-ins and track progress.
• Provide customer support and service updates.
• Process payments, maintain business records and manage refunds or disputes where applicable.
• Understand website use, measure advertising and improve our website, services and communications.
• Protect our services, prevent misuse and meet applicable legal, accounting or compliance requirements.

6. WhatsApp, Email and Other Communications

If you provide a phone number, WhatsApp number or email address, REFYNE may use it to respond to enquiries, send booking reminders, provide coaching-related communication, conduct check-ins, share service updates and send appropriate follow-up communication.

WhatsApp, email and other communication services operate under their own privacy terms. You may ask us to stop optional follow-up communication. Service messages that are necessary to deliver active coaching may continue while the coaching relationship remains active.

7. Booking and Application Services

Applications and bookings may be handled by a third-party booking or customer relationship management service. Information entered into that service may be processed by both REFYNE and the service provider so that a call can be scheduled, reminders can be sent, attendance can be managed and the outcome of the booking can be recorded.

Before submitting information, review the privacy information shown by the relevant booking or application service.

8. Payments

If you purchase coaching, payments may be processed by an independent payment provider. REFYNE may receive transaction information such as your name, contact details, payment status, amount, date, invoice information and limited payment method details. We generally do not receive or store full card numbers or banking credentials handled by the payment provider.

9. How We Share Information

REFYNE does not sell personal information to advertisers. We may share or allow information to be processed only as reasonably necessary by service providers that help us operate the business, including:

• Website hosting and content delivery providers.
• Booking, application and customer relationship management tools.
• Payment and invoicing providers.
• Analytics and advertising platforms.
• Email, WhatsApp and other communication services.
• Cloud storage, workout platforms and coaching software.
• Accounting, legal, compliance and professional advisers.

We may also disclose information when reasonably required to comply with applicable law, respond to a lawful request, protect a person's safety, investigate misuse, enforce an agreement or protect REFYNE's rights.

10. Client Photos, Testimonials and Transformations

REFYNE may use client progress photos, transformations, testimonials, message screenshots and results for marketing only where appropriate permission has been obtained. Permission may be limited by the agreed format, platform, duration or level of identification.

Private coaching messages and progress information are not automatically public. Where practical, private or unnecessary information may be removed or redacted before approved marketing use. A client may contact REFYNE with questions about an existing permission or use.

11. Fitness and Health Information

REFYNE provides fitness, nutrition, behaviour and lifestyle coaching. REFYNE does not provide medical diagnosis or medical treatment.

Coaching clients may voluntarily provide health history, symptoms, laboratory information, medication information or other health-related information when relevant to safe coaching and personalisation. Such information may be used to understand the client's context, adjust non-medical coaching and recommend that the client consult an appropriately qualified healthcare professional where necessary.

Do not delay or replace professional medical care based on information from REFYNE.

12. Data Retention

We may retain personal information for as long as reasonably needed for the purpose for which it was collected, to provide active services, maintain appropriate business and coaching records, resolve disputes, meet legal or accounting obligations, and protect legitimate business interests.

Different types of information may be retained for different periods. When information is no longer reasonably required, we may delete it, anonymise it or securely archive it where appropriate.

13. Data Security

REFYNE uses reasonable administrative, organisational and technical measures intended to protect personal information. However, no website, messaging platform, cloud service or electronic transmission can be guaranteed to be completely secure.

You are responsible for using appropriate security measures on your own devices and accounts, including protecting passwords and controlling access to shared devices.

14. Your Choices and Privacy Rights

Depending on the circumstances and applicable law, you may contact REFYNE to request access to personal information we hold about you, ask for information to be corrected or updated, request deletion where applicable, withdraw a consent where processing depends on that consent, or raise a privacy grievance.

These requests are not absolute. We may need to verify your identity, retain certain records, or decline or limit a request where permitted or required by applicable law. You may also manage optional communications by using an available unsubscribe method or contacting us.

15. Cookies and Similar Technologies

Cookies and similar technologies can help a website remember preferences, maintain functionality, understand site use and measure advertising. Some technologies may be necessary for the website to operate. Analytics or advertising technologies should be used only after the approved consent and tracking setup is in place.

You may be able to block or delete cookies through your browser settings. Doing so may affect some website functions. A consent control may be added before paid traffic or non-essential tracking is enabled.

16. Third-Party Links

The website may link to booking tools, payment providers, social platforms or other third-party services. REFYNE does not control the privacy or security practices of those services. Review their policies before providing personal information.

17. Children's Privacy

REFYNE's website and coaching services are intended for adults and are not directed to children. We do not knowingly seek to collect personal information from children through this website. If you believe a child has provided information to us, please contact us so that the situation can be reviewed.

18. International Service Providers

Some service providers used by REFYNE may process or store information in countries outside India. Privacy and data protection rules in those countries may differ. Where appropriate and reasonably available, we seek to use established providers and safeguards suitable for the services being provided.

19. Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, service providers or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be communicated through another appropriate channel where reasonably required.

20. Contact Us

For a privacy question, request or grievance, contact: